Refund policy

Our Guarantee

We offer a 30-day return policy. You have 30 days from the date you receive your item to request a return or exchange.

To be eligible, your item must be unworn, unwashed, and in its original condition, with tags attached. You'll also need your order number or proof of purchase.

How to Start a Return

Contact us at Info@romans116.store with your order number and the reason for your return. We'll walk you through the next steps — please don't send items back before reaching out, as unrequested returns can't be processed.

Damages, Defects, or Wrong Items

If your order arrives damaged, defective, or incorrect, email us at Info@romans116.store within 30 days with a photo of the item and your order number. We'll send a free replacement or issue a full refund — no return shipping required on our end.

Refunds

Once your return request is approved, refunds are processed within 10 business days to your original payment method. Processing times after that depend on your bank or card provider, which can add a few extra days.

Exchanges

The fastest way to get the right size or design is to place a new order for the item you want, while we process the refund on your original item.

What's Not Eligible for Return

Sale items, gift cards, and custom or personalized orders are final sale and not eligible for return or refund, unless the item arrived damaged or defective.

International Orders (including EU customers)

If you're located in the European Union, you have the right to cancel or return your order within 14 days of receipt, for any reason, without needing to provide a justification. The same condition requirements above apply.

International customers are responsible for return shipping costs, except in cases of damage or defect.

Questions?

Reach out anytime at Info@romans116.store — we're happy to help.